Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my size?

Please refer to our comprehensive Size Guide located on each product page. We provide measurements in both inches and centimeters to ensure the perfect fit.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Are your materials sustainably sourced?

Trainz is committed to ethical fashion. 70% of our current collection is made from organic or recycled materials, and we aim for 100% by 2025.

How should I care for my Trainz apparel?

Care instructions are printed on the internal garment tag. Generally, we recommend washing in cold water and hanging to dry to maintain fabric integrity.

Do you restock items that are sold out?

We frequently restock our core essentials. For limited edition seasonal pieces, we recommend signing up for 'Back in Stock' notifications on the product page.

Do you offer international shipping?

Yes, Trainz ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.